Purchase Terms

These terms apply to consumer purchases of physical merchandise and digital arcade credits sold by 10p Gamer Ltd through https://10pgamer.com. The product listing and checkout identify what you are buying.

10p Gamer Ltd is registered in England and Wales under company number 17148271. For orders, cancellations, returns, refunds or complaints, raise a support ticket through our website.

Your purchase contract is with 10p Gamer Ltd. If a supplier produces or dispatches merchandise on our behalf, we remain responsible to you as the seller. Purchases from a separate third-party seller reached through an external link are governed by that seller's terms, which must identify that seller before purchase.

These terms supplement our website Terms and Conditions at https://10pgamer.com/terms-and-conditions. If there is a conflict about a purchase from us, these Purchase Terms take priority. General website rules continue to apply where consistent with these terms and mandatory consumer law. Sections 5–7 cover physical goods; sections 8–10 cover digital credits. These sections also constitute our returns, cancellation and refund policy for those products.

Our Privacy Policy explains how we handle your information: https://10pgamer.com/privacy-policy.

Our website is for adults aged 18 or over. You must provide accurate order information and use a payment method you own or are authorised to use.

Digital credit purchases require a valid 10p Gamer account and are available only to United Kingdom residents. Available delivery destinations and any restrictions for physical merchandise are shown before ordering.

Check the product description, quantity, size, colour, design, personalisation details if applicable, and delivery or compatibility requirements before paying. Screen displays can affect how colours appear, but this does not remove your right to receive goods as described.

Prices are in pounds sterling. Before payment, checkout shows the products, total price including applicable taxes, delivery charges and any other unavoidable charges. Optional extras require your express agreement.

Purchases under these terms are one-off payments, not subscriptions or automatic top-ups. Payment options are shown at checkout and currently include PayPal. The payment provider's terms govern its payment service; using it does not change the identity of the seller.

We accept an order when we send an email confirming acceptance. An automated acknowledgement that merely confirms receipt of an order does not constitute acceptance unless it expressly says so. We will send confirmation of accepted orders in a form you can save.

If we cannot accept or fulfil an order after taking payment, we will refund the amount paid for the affected order or item, including associated delivery charges where appropriate. If a price or product error is identified, we will explain it and seek your agreement before charging any different price; we will not impose an additional charge without your consent.

Price changes apply to future orders and do not retrospectively change accepted purchases. We will not substitute a materially different product without your agreement.

Raise a support ticket through our website with a clear statement identifying the order and what you wish to cancel. We will treat the date you submit a clear cancellation request as the date you notify us; you do not need to wait for a reply or approval. You may use the model cancellation form below, but it is not compulsory. Cancellation does not depend on us issuing a return authorisation.

The time limits and exceptions differ for physical goods and digital credits, as explained below. A cancellation or refund for one product does not automatically cancel separate products in the same order. We will respect any rights applying to combined products or linked contracts and will not use a bundle to avoid statutory rights.

Delivery destinations, charges and the delivery timeframe, including any production period for made-to-order merchandise, are shown before purchase. Unless we agree a different delivery period with you, we will deliver without undue delay and within 30 days after the contract is made.

Provide an accurate delivery address. Contact us promptly if you notice an error. We will explain whether an address change is possible and obtain your agreement to any additional charge before proceeding.

If an order is delayed, missing or damaged in transit, contact us so we can investigate and arrange the appropriate remedy. Where we arrange delivery, goods remain at our risk until you, or a person you nominate to receive them, take physical possession. If you independently appoint a carrier that we did not offer, the applicable statutory exception may transfer risk when we hand the goods to that carrier.

If delivery is late, you may set an appropriate additional delivery period and cancel if we still fail to deliver. You may be entitled to cancel immediately where we refuse delivery or delivery by the agreed time was essential under the circumstances or you told us before ordering that it was essential. We will refund sums due without undue delay following lawful cancellation for non-delivery.

Account closure does not cancel your rights concerning an accepted merchandise order.

For most physical goods purchased online, you can cancel from the time you place the order until 14 days after the day you, or your nominated recipient other than the carrier, receive the goods. If multiple goods in one order are delivered separately, the period normally runs from receipt of the last item; for goods delivered in several lots or pieces, it runs from receipt of the last lot or piece. You do not need to give a reason.

Tell us before that cancellation period ends. Unless we agree to collect the goods, send them back without undue delay and within 14 days after notifying us of cancellation. Raise a support ticket for return instructions and the appropriate return address. You may also use the return details supplied with your order. We will provide instructions promptly so you can meet the return deadline; cancellation does not require prior approval. Contacting us for instructions does not limit your statutory rights.

For a change-of-mind return, you pay the direct return postage cost unless we agree otherwise. If an item cannot normally be returned by post, we will give the applicable return-cost information before purchase. For faulty, damaged or incorrectly supplied goods, section 7 applies instead.

You may inspect goods as you would reasonably do in a shop. We may deduct the actual reduction in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning, where the law permits and we have provided the required cancellation information. We do not charge a restocking fee. Use suitable protective packaging and keep proof of posting; absence of original packaging does not automatically remove a statutory right.

For cancellation of an entire physical-goods order, we refund the item price and the cost of our least expensive standard delivery option. Any extra paid for premium delivery need not be refunded. For partial cancellations, any delivery refund will reflect the charges attributable to the cancelled part and your applicable rights.

Refunds are made without undue delay. Where goods must be returned and we have not offered to collect them, we may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever is earlier, and will refund within 14 days of that event. Otherwise, the refund is due within 14 days after you inform us of cancellation. We use the original payment method unless you expressly agree otherwise and do not charge a refund fee.

If we offer goods made to your individual specifications or clearly personalised for you, the statutory change-of-mind cancellation right does not normally apply. We will identify this before purchase. Standard branded goods, or goods produced after ordering, are not automatically exempt simply because they are made or printed on demand. This exception never removes your rights where goods are faulty, incorrectly supplied or not as described.

Physical goods must be of satisfactory quality, fit for purpose and as described. Raise a support ticket if an item is faulty, damaged or different from your order. Give your order reference and a description; photographs can help but are not a condition of your statutory rights.

You normally have a 30-day short-term right to reject non-conforming goods and obtain a refund, starting when the relevant statutory conditions, ordinarily including delivery, are met. If you request or agree to a repair or replacement during that period, the rejection period is paused as provided by law.

After that period, you may be entitled to a repair or replacement without charge, within a reasonable time and without significant inconvenience. If that remedy is impossible, fails, or is not provided as required, you may be entitled to a price reduction or to reject the goods for a refund. A lawful deduction for use may apply to a final rejection after six months; these time periods do not mean all rights end after 30 days or six months.

For relevant remedies, a fault appearing within six months of delivery is generally presumed to have existed at delivery unless we establish otherwise or that presumption is incompatible with the goods or fault. Rights do not cover damage caused solely by misuse or ordinary wear and tear.

We bear necessary reasonable return or collection costs for valid statutory remedies. We will explain the return arrangements; you do not have to pursue the manufacturer or fulfilment supplier instead of us. Where a statutory refund is due for faulty goods, we refund without undue delay and within 14 days after agreeing that you are entitled to it, using the original payment method unless you agree otherwise, without a refund fee.

Virtual arcade credits, known as “Cheese”, are used only to play eligible games in the 10p Gamer free-play arcade. Buying them is optional; free credits are also available through the daily claim feature subject to the displayed rules.

Cheese has no real-world monetary or redemption value. It cannot be withdrawn, cashed out, sold, traded, gifted or transferred to another person, or exchanged for money, merchandise, vouchers, discounts, services outside the arcade or real-world prizes. Merchandise must be purchased separately using the payment methods offered at checkout.

Game outcomes may increase or decrease your virtual credit balance. “Win”, “jackpot”, “stake”, “balance” and similar game wording refer solely to virtual gameplay. No real-world prizes can be won through the arcade.

Buying, holding or spending credits, and arcade scores, achievements or leaderboard positions, do not provide competition entries, affect competition eligibility or improve your chances of winning. Buying merchandise also does not provide entries or improve your chances in our separate free prize draws. Each draw has its own rules and is independent of these purchases.

Checkout shows the credit quantity and price. With your express consent to immediate supply, we normally add credits to the purchasing account immediately after successful payment and acceptance. No physical item is delivered and no postage applies to digital credits.

You need an accessible account, an internet connection and a supported device and browser. Any additional functionality, compatibility requirements or restrictions affecting the purchase will be shown before payment. Credit costs are displayed in each eligible game.

If payment is taken but credits do not arrive, contact us with your account details and order reference. We will investigate and provide the missing credits or the appropriate refund. We may correct duplicate grants or reverse credits attributable to a refunded or reversed payment, with an explanation and without removing unrelated legitimate credits.

For digital content supplied without a physical medium, the statutory cancellation period normally ends 14 days after the day the contract is made.

For immediate delivery, we ask separately at checkout for your express consent to supply beginning within that period and your acknowledgement that your statutory cancellation right is lost once supply begins. We include confirmation of that consent and acknowledgement in the order confirmation.

Once these requirements are satisfied and supply has begun, we do not offer discretionary change-of-mind refunds for correctly supplied credits simply because you no longer want them or dislike normal game outcomes. Without your consent, we will not supply credits during the cancellation period. Where your statutory cancellation right remains available, notify us under section 4; a cancellation refund is due within 14 days after you inform us, using the original payment method unless you agree otherwise and without a refund fee.

The loss of this cancellation right concerns only the relevant digital content. It does not waive cancellation or return rights for physical merchandise in the same order.

Digital content must be of satisfactory quality, fit for purpose and as described. Where applicable, you may be entitled to repair or replacement, a price reduction or a refund for faulty or misdescribed content, non-delivery or other breaches. Immediate-delivery consent does not remove these rights. Any applicable statutory refund deadline remains binding.

Purchased, free and game-awarded credits do not expire merely through the passage of time. Access requires an accessible account and an operating arcade.

Before voluntary account closure, we explain the effect on your balance and give you an opportunity to reconsider. Closing your account removes access to the credit balance. We do not offer a discretionary refund solely because you choose to close an account; your statutory rights remain.

Account management and personal-information retention are covered by the website Terms and Conditions and Privacy Policy. Temporary inactivity is not, by itself, credit expiry. Privacy retention provisions are not a separate credit-expiry rule. Account closure does not automatically remove statutory rights concerning legitimate purchased credits.

If a game closes, credits remain usable in other eligible games. If we permanently stop providing all games in which purchased credits can be used, we refund the unused purchased portion based on the price actually paid for the relevant credits. Free and gameplay-awarded credits have no cash refund value. A qualifying purchase refund is not cashing out virtual winnings.

Do not manipulate payments or balances, exploit bugs to obtain credits, use unauthorised payments, sell or transfer credits, or use the arcade fraudulently. We may restrict an account where reasonably necessary to investigate fraud or serious breaches, explain the reason where lawful, and allow you to challenge the decision through support. Adjustments and decisions about unused purchased credits will be proportionate and respect statutory rights.

We use necessary order, account and delivery information to process purchases, supply products and handle support and refunds as described in our Privacy Policy. Payment providers and any fulfilment suppliers process relevant information under their applicable roles and notices. We send order and service communications independently of marketing preferences. Buying a product does not require agreement to marketing.

Future revisions do not retrospectively remove rights under an accepted purchase. Raise a support ticket for order enquiries or complaints, including your order reference and a description.

Nothing in these terms or our general website terms excludes statutory consumer rights or liability that cannot lawfully be excluded, including liability for fraud or death or personal injury caused by negligence. General disclaimers, liability caps and data-loss waivers do not remove your statutory purchase rights or our liability for reasonably foreseeable loss caused by our breach.

These terms are governed by the law of England and Wales. Consumers retain mandatory protections applicable in their home jurisdiction. UK consumers may bring proceedings in the courts of the UK jurisdiction in which they live; we may also be sued in England and Wales. Any mandatory court rights for consumers outside the UK remain unaffected.

We welcome direct resolution of complaints, but you are not required to submit a purchase dispute to binding arbitration or wait 30 days before exercising a legal right. This provision takes priority over conflicting general dispute provisions.